FAQ
Welcome to the Aura Voss Frequently Asked Questions page. Answers to the most common questions are below. For anything else, our team is happy to help.
Question 1: How long will it take to receive my order?
Handling Time: 1–2 business days · Transit Time: 5–7 business days · Estimated Delivery Time: 6–9 business days. Full details are in our Shipping Policy.
Question 2: Do you offer free shipping?
Yes. Every order within the United States ships free. See our Shipping Policy.
Question 3: Where is Aura Voss located?
Aura Voss is a United States based online store offering a curated range of outerwear, with shipping available throughout the United States.
Question 4: What if I receive a defective product?
Defective items are replaced at no cost. Contact us within 30 days of receiving the order. See our Return Policy.
Question 5: Can I cancel my order after it's placed?
Yes, within 24 hours of placing it. Email info@aura-voss.com with the order number as soon as possible.
Question 6: What is the return policy?
Returns are accepted within 30 days of delivery and the process is simple. See our Return Policy.
Question 7: When will I receive my refund after returning a product?
Once the return is received and inspected, the refund is initiated to the original payment method within 7 business days, depending on the payment provider. See our Refund Policy.
Question 8: Does Aura Voss stand behind its products?
Yes. Every item can be returned within 30 days of delivery, and damaged or defective items are replaced at no cost. See our Return Policy.
Question 9: How can I contact customer support?
Through our Contact Us page or directly at info@aura-voss.com.
Question 10: Do you ship internationally?
No. Shipping is available within the United States only.
Question 11: Do you have a physical store location?
No. Aura Voss is online only, which keeps pricing competitive and the selection focused.
Question 12: Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact customer support for pricing and details.
Question 13: What is the process for exchanging a product?
Exchange steps are set out in our Return Policy. Email us and we will arrange the swap.
Question 14: How can I track my order?
Once the order ships, it can be followed on our Order Tracking Page.
Contact Us
Store Address: 265 West 36th Street, New York, New York 10018, United States
Store Email: info@aura-voss.com
Store Phone: +12122028112
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.